
Customer Experience Executive
1 day ago
**Key Responsibilities -**
- Attend and manage non-sales inbound calls.
- Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).
- Assist with booking changes, payment queries, and property information.
- Update all customer interactions accurately in the CRM.
- Follow up on open tickets until closure.
- Maintain a professional, empathetic, solution-driven approach.
- Collect customer feedback and ensure service quality.
- Attend and manage non-sales inbound calls.
- Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).
- Assist with booking changes, payment queries, and property information.
- Update all customer interactions accurately in the CRM.
- Follow up on open tickets until closure.
- Maintain a professional, empathetic, solution-driven approach.
- Collect customer feedback and ensure service quality.
Pay: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
**Experience**:
- Customer support: 3 years (required)
- Inbound voice: 2 years (required)
- Teleperformance: 2 years (required)
Work Location: In person
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