Customer Experience

2 weeks ago


Gopalpura Jaipur Rajasthan, India Minnie's Cake House Full time

We’re looking for a friendly, organized, and proactive person to handle all customer queries, convert leads into orders, and ensure smooth order management for our customized cakes & hampers. You’ll be the first point of contact for our customers and play a key role in making their celebrations memorable.

**Key Responsibilities**
- Respond promptly to customer queries on Instagram, WhatsApp, and phone.
- Explain our cakes, hampers, and customisation options in a friendly and engaging way.
- Convert enquiries into confirmed orders and upsell additional items (candles, cupcakes, toppers, etc.).
- Maintain an order tracker and coordinate with the kitchen & delivery team.
- Ensure timely order processing and smooth delivery.
- Follow up with customers for feedback and repeat orders.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person



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