
Customer Relationship Executive
1 week ago
**Key Responsibilities**
- Monitor team performance on lead handling, task completion, and client communication.
- Collect and analyze client feedback to identify improvement areas and enhance satisfaction.
- Support continuous improvement of CRM processes and internal operations.
- Coordinate across sales, marketing, and technical teams for smooth operations.
- Prepare performance reports and share insights with senior management.
- Analyze performance data to develop actionable strategies for enhancing client relationships**.**
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in customer relations, operations, or a similar role.
- Knowledge of **SEO, SMM**, and business software (**CRM, HRM, ERP**) is preferred.
- Strong organizational, communication, and analytical skills.
**Key Skills**
Team Monitoring & Coordination.
Client Communication Oversight.
Feedback & Data Analysis.
Internal CRM Usage.
Reporting & Documentation.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- How do you build and maintain long-term relationships with clients?
- What would you do if you noticed the team was not following up on leads properly?
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9982714888
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