Guest Relation Associate

2 weeks ago

Powai Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

Job Title: Guest Relationship Executive (Male)

Location: Powai, Mumbai

Industry: Hospitality Industry.

Qualification: Graduation.

Skills: Good communication skills in English & Well Groom.

**Job Summary**:
The Guest Service Associate is the front-line representative and is responsible for delivering an exceptional experience to all guests. This position involves assisting with customer inquiries, providing service with a positive attitude, and ensuring that guests feel welcomed, valued, and satisfied with their overall experience.

Key Responsibilities:
**- Customer Interaction**:

- Greet guests upon arrival and ensure they feel welcome.
- Assist guests with inquiries, concerns, and provide information regarding services, products, and amenities.
- Handle all customer complaints professionally and resolve issues promptly to ensure guest satisfaction.

**- Service Delivery**:

- Provide detailed and accurate information about promotions, services, and policies.
- Ensure efficient check-in/check-out processes for guests.

**- Guest Assistance**:

- Assist guests with directions and local recommendations for restaurants, attractions, and events.
- Coordinate with other departments to fulfill guest needs (housekeeping, maintenance, food services, etc.).
- Provide exceptional service to VIP guests and special requests.

**- Operational Support**:

- Maintain a clean and organized service area, ensuring that all necessary supplies are stocked.
- Process transactions, payments, and handle cash or card payments as needed.
- Ensure compliance with company policies, safety standards, and guest privacy regulations.

**- Administrative Duties**:

- Maintain guest records and update databases as necessary.
- Complete daily logs and reports for management review.
- Assist in scheduling and booking reservations or appointments.

**Thanks & Regards**

**Saloni Vishwakarma**

**9076033132**

Pay: ₹22,000.00 - ₹25,000.00 per month

Supplemental Pay:

- Commission pay

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9076033132

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