Guest Relation Executive

1 day ago

Mumbai, India MoSahay Associate Full time

Supervision of Guest Assistance.
- Execute all the guest relations activities to achieve maximum guest satisfaction index scores.
- Provide training to staff on customer interaction, service standard and communication skills.
- Adhering and inspecting the grooming standards of the staff and provide assistance in case if there is any gap.
- In coordination with duty manager, chalk out staffing plan on weekly basis.
- Coordinating with other departments to ensure that the product and the service standards are delivered.
- Escorting the guests at all times.
- Preparing report of the feedback forms filled by the customers.
- Responsible for Tele reservations and Walk-In reservations.
- GRE escorts VIPs and other affluent people to lounge areas and in Audi on their arrival.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Bachelor's (preferred)

**Experience**:

- Hotel management: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6370321069

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