Guest Relation Executive

2 weeks ago

Powai Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Greet guests upon arrival and ensure they feel welcome.
- Assist guests with inquiries, concerns, and provide information regarding services, products, and amenities.
- Handle all customer complaints professionally and resolve issues promptly to ensure guest satisfaction.
- **Service Delivery**:

- Provide detailed and accurate information about promotions, services, and policies.
- Ensure efficient check-in/check-out processes for guests.
- **Guest Assistance**:

- Assist guests with directions and local recommendations for restaurants, attractions, and events.
- Coordinate with other departments to fulfill guest needs (housekeeping, maintenance, food services, etc.).
- Provide exceptional service to VIP guests and special requests.
- **Operational Support**:

- Maintain a clean and organized service area, ensuring that all necessary supplies are stocked.
- Process transactions, payments, and handle cash or card payments as needed.
- Ensure compliance with company policies, safety standards, and guest privacy regulations.
- **Administrative Duties**:

- Maintain guest records and update databases as necessary.
- Complete daily logs and reports for management review.
- Assist in scheduling and booking reservations or appointments.

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 86574 58810

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