IT Support L2

1 week ago

Delhi Delhi, India TheSqua.re Full time

**Designation-IT Support L2**

**Job Overview**:
**Responsibilities**:

- Install, configure, and troubleshoot hardware and software.
- Manage Active Directory accounts and permissions.
- Perform regular system backups and monitor storage usage.
- Create and maintain documentation of network infrastructure and procedures.
- Monitor network links activity and performance
- Implement security measures to protect data from unauthorized access
- Stay up to date on industry trends and best practices
- Train new users on company IT policies and procedures.
- Assist with special projects as needed.
- Address user tickets regarding hardware, software, and networking
- Guide users with simple, step-by-step instructions Conduct remote troubleshooting
- Monitor Data Center Compliance.
- Direct unresolved issues to the next level of support personnel follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests help create technical documentation and manual.
- Direct unresolved issues to the next level of support personnel follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests help create technical documentation and manuals.

Requirements**:

- Proven work experience as a Windows Servers, Desktops Support Engineer, Technical Support Engineer, or similar role.
- Coordination with Vendor/Suppliers for license/AMC renewals.
- Hands-on experience with Windows/Linux/Mac OS environments
- Basic knowledge of SIP trunking / VIOP / Cloud EPBX.
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Windows Server administrator at Remote Sites. Knowledge of Lan, Wifi, and Network devices.
- Knowledge of IP networking, Switching protocols, security, and routing protocols Knowledge of Sonicwall Firewall
- Knowledge of RDP, AD server, DHCP server

**Education: Bachelors or Masters in IT**

**Communication: Excellent**

**Working Days: Monday-Friday and 2 Saturdays.**

**Job Types**: Full-time, Permanent

Pay: Up to ₹550,000.00 per year

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Shift:

- Day shift

Work Days:

- Monday to Friday

Application Question(s):

- How soon can you join?
- What's your current CTC?
- Are you okay with working on two Saturdays in a month?
- What is your expected CTC?
- Do you have experience with VOIP?
- Have you used Thin client before? If yes then which one?

**Experience**:

- IT support: 5 years (preferred)

Work Location: In person

Application Deadline: 18/11/2024
Expected Start Date: 19/11/2024

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