Professional 2 Service Delivery Coordinator

4 days ago

Bengaluru, India DXC Technology Full time

Experience on Service delivery (End User Support) and Project Management. Assists defining requirements and designing and implementing IT service-based project modifications and development.

**Job Description Essential Job Functions**
- Being client-facing role as Ongoing Service Leader, supporting single client for overall service delivery quality, and reporting the measurements/SLAs to client. Maintaining positive relationships with customers.
- Creates and implements service/project definitions, and objectives for technical implementation on workplace/infrastructure of low to moderate complexity. Participates in delivery assurance reviews to ensure adherence to project management policies and procedures.
- Works in conjunction with team members and stakeholders to manage changes to technical requirements. Provides input on possible changes needed based on current service status.
- Assists in the staffing of services. Organizes team members to ensure communication and understanding of deadlines, assignments and objectives. Participates in work as applicable.
- Performs ongoing review of service status; identifies possible risks. Recommends and implements risk mitigation solutions as approved and as appropriate.
- Manages client and company expectations for agreed upon service performance by obtaining and providing service metrics.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Remaining organized and meeting deadlines.

**Basic Qualifications**
- Bachelor's degree in business administration, information technology, engineering or related field preferred
- Six or more years of experience in project management
- Experience working with project management methodology such as Catalyst including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices
- Experience working with client vision, business objectives, and critical success factors
- Experience working with delivery assurance principles and appropriate procedures relevant to area
- Experience working with techniques and approaches related to the architecture, development, integration, and deployment of project phases
- ITIL certified, having ITSM practice experience in service delivery to MNC client
- Experienced service desk, or desktop/field support service leader, would be preferred
- Having ServiceNow practice experience, being able to look into dashboards, data views for SLA monitoring on incidents, service requests, problems, changes, CMDB, etc.

Other Qualifications
- Skilled in estimating and common project management desktop tools
- Good communication skills
- Good leadership skills to train, guide and mentor the work of less experienced personnel
- Creative thinking and problem solving skills
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
- Ability to manage medium sized projects
- Ability to work in a team environment
- Ability to create and maintain formal and informal networks
- Willingness to travel

Work Environment
- Be flexible to work in DXC or client office environment or at home

Frequent evening or weekend work and on-call work

  • Professional 2 Service Delivery Coordinator

    1 week ago

    Bengaluru, India DXC Technology Full time

    **Essential Job Functions** - Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met. - Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments. - Maintains records of account specific service problems and...

  • Service Delivery Professional

    1 week ago

    Bengaluru, Karnataka, India beBeeServiceDelivery Full time ₹ 15,00,000 - ₹ 28,00,000

    Job OverviewThe Service Delivery Manager plays a pivotal role in overseeing the efficient operation of service staff, ensuring seamless delivery and high customer satisfaction.Key ResponsibilitiesMentor and oversee a team of service professionals to guarantee top-notch service operations.Coordinate service delivery by assigning tasks, tracking progress, and...

  • Service Delivery Associate 2

    19 hours ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: - May coordinate field activities for large and small teams. - May implements assigned training and performance directives. - Supports facets of service delivery for assigned programs or territories. - Performs as account relationship manager of regional accounts within the Service Desk. - May perform asset...

  • IT Service Delivery Professional

    1 week ago

    Bengaluru, Karnataka, India beBeeService Full time ₹ 7,50,000 - ₹ 15,62,500

    IT Service Delivery Professional Role:As a seasoned IT service delivery professional, you will be responsible for managing the deployment of IT production systems and services.You will contribute to ensuring that production systems and devices remain operational and available at all times.Your primary goal is to enhance the overall efficiency and reliability...

  • Professional 1 Service Delivery Coordinator

    19 hours ago

    Bengaluru, India DXC Technology Full time

    Job Responsibilities The Service Level Manager will be expected to deliver: - Execute Service Level Management Process as defined in the DXC Global Standard - Establish and define the account SLA framework - Produce Service Level reports - Hold Service Level review and Service Level Relevance review meetings - Monitor Service Level performance - Calculate...

  • Service Delivery Coordinator

    19 hours ago

    Bengaluru, Karnataka, India Lenovo Full time

    **General Information**: - Req # - WD00088268 - Career area: - Services - Country/Region: - India - State: - Karnataka - City: - BANGALORE - Date: - Thursday, September 18, 2025 - Working time: - Full-time **Additional Locations**: - India - Karnātaka - Bangalore - India - Karnātaka - BANGALORE **Why Work at Lenovo**: - We are Lenovo. We do what...

  • Service Delivery Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeMaintenance Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    The Role of a Service Delivery ManagerPioneer your career and join the home for entrepreneurs. We develop future technologies and support talents to deploy their skills and reach their full potential.Key Responsibilities:Customer Relationship ManagementAct as the primary point of contact for customers in the maintenance phase, build and maintain strong...

  • Service Coordinator

    6 days ago

    Bengaluru, India SHABARI Full time

    **SERVICE COORDINATOR** We are seeking a Service Coordinator with experience in the iron steel / fabrication/ machinery automation industry to join our team. The Service Coordinator will be responsible for coordinating customer service activities, ensuring timely delivery of services, and maintaining excellent customer satisfaction levels. Duties and...

  • Service Delivery Coordinator

    14 hours ago

    Bengaluru, Karnataka, India Lenovo Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    General InformationReq #WD Career area:ServicesCountry/Region:IndiaState:KarnatakaCity:BANGALOREDate:Thursday, September 18, 2025Working time:Full-timeAdditional Locations:India - Karnātaka - BangaloreIndia - Karnātaka - BANGALOREWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue...

  • Service Delivery Coordinator

    19 hours ago

    Bengaluru, Karnataka, India InOpTra Digital Full time

    **Service Delivery Coordinator - SDC**: - Department: - Delivery- Project Location(s): - Bangalore, Karnataka- Job Type: - Full Time- Education: - Associate’s Degree in Business, IT, or related field or equivalent experience**Job Responsibilities/Essential Functions/Competencies** - Provide operational oversight to multiple D2OS Clients - Daily review of...