Service Delivery Coordinator

Req #

WD

Career area:

Services

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Thursday, September 18, 2025

Working time:

Full-time

Additional Locations:

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.

Summary - Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

Position Responsibilities

• Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
• Management of incidents and requests for DaaS customers (Support issues)
• Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
• Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
• Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
• Invoicing the customer and vendor for services delivered
• Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
• Ensure customer satisfaction at all times
• Processing Orders for New devices, re-deploying devices
• Prepare documentation to record and track SLA performance and other reporting requirements
• Provides technical feedback on process issues to improve overall service delivery.
• Produce Billing Report
• Ensure that the invoices are presented to the customer on time
• Ensure Service Reporting are done on a timely basis.

Position Requirements:

• 4-5 years project coordination experience, ideally in services environment
• Extremely Fluent English since the position liaises with Global Customers
• Experience with ticketing tools
• Excellent Skills in Excel
• Persistent, detail oriented, able to multitask.
• Exposure to tools like SAP is an added advantage

Additional Locations:

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

• India

• India - Karnātaka

* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

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