Service Delivery Coordinator

1 day ago

Bengaluru Karnataka, India InOpTra Digital Full time

**Service Delivery Coordinator - SDC**:

- Department:
- Delivery- Project Location(s):
- Bangalore, Karnataka- Job Type:
- Full Time- Education:
- Associate’s Degree in Business, IT, or related field or equivalent experience**Job Responsibilities/Essential Functions/Competencies**
- Provide operational oversight to multiple D2OS Clients
- Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for clients
- Work closely with Service Delivery Managers to complete operational tasks.
- Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients.
- Assist in preparation and participate in weekly operations meetings for D2OS Clients as needed.
- Assist in preparing Operational reporting for the Monthly and Quarterly meetings.
- Manage Infrastructure Services Escalation bridges.
- Create and present Root Cause Analysis for Critical Incidents
- Work closely and support Process and Compliance leadership.
- Create and update documentation including Standard Operating Processes and Procedures
- Participate in an on-call rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues

**Qualifications**

**Education**
- Associate’s Degree in Business, IT, or related field or equivalent experience

***Certifications**
- ITIL certification is highly desirable.

***Work Experience**
- 3+ years of Experience in ITIL Service Management practices, including Incident, Change, Request, and Problem Management.
- Exposure to technology projects and project management.
- Japanese language expert

***Specialized Knowledge, Skills, and Abilities**
- ServiceNow and SharePoint experience is a plus.
- Ability to work independently and aggressively track incidents.
- Excellent documentation skills and attention to detail
- Ability to communicate well with customers and co-workers.
- Ability to work in a team environment
- Strong problem-solving and research skills
- Strong communication skills (written, verbal, and presentation)

- Attached Resume

Submit
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