Front Office Supervisor

2 days ago

Nashik, India paradigm consultancies Full time

**We Are Hiring**

**Designation:

- ** Front Office Supervisor

**Location:

- ** Nashik

**Salary:

- **10,000 - 30,000

**Experience:

- ** 2 - 5 Years

Minimum 2 years of experience in 3 star or 5 star property as Front Office Supervisor

**Education:

- **High school diploma or equivalent; college degree in hospitality or related field is a plus.

**Responsibilities:

- **

**Guest Services**:Greet guests warmly and assist with check-in and check-out processes.
Address guest inquiries, requests, and concerns promptly and professionally.
Ensure a high standard of customer service is maintained at all times.

**Team Leadership**:Supervise and train front desk staff, including front desk agents and bell staff.
Schedule and coordinate staff shifts to ensure adequate coverage.
Provide guidance, coaching, and support to team members.

**Front Desk Operations**:Monitor front desk activities to ensure efficiency and adherence to hotel policies and procedures.
Handle guest complaints and resolve issues to guest satisfaction.
Manage room assignments and ensure accurate billing.

**Reservations and Check-Ins**:Assist with room reservations, modifications, and cancellations.
Verify guest information, assign rooms, and issue room keys.
Handle VIP and special requests with extra care.

**Financial Management**:Handle cash and credit card transactions accurately.
Balance cash drawer and reconcile daily transactions.
Assist in preparing financial reports and summaries as required.

**Safety and Security**:Ensure the safety and security of guests and their belongings.
Respond to emergency situations and follow established security protocols.

**Communication**:Maintain effective communication with other hotel departments to facilitate guest services.
Relay important information to team members, such as updates to hotel policies and procedures.

**Language:

- **English, Hindi and Marathi

**ONLY FEMALES REQUIRED**

**Immediate Joining**

**Full Time**

**Salary**: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 8888799039

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