Front Office

2 days ago

Nashik, India Paradigm Consultancies Full time

**JOB DESCRIPTION**

**Education:

- Diploma \ Degree in Hotel Management OR Related.**

**Languages:

- ** English, Hindi And Marathi

**Experience:

- **
- Total Experience:

- 2 years
- Minimum Experience:

- 1 year

**Requirements**:

- **Good knowledge of IDS Software is mandatory**:

- Proven experience in a customer-facing role, preferably in a hotel, resort, or hospitality setting.
- Strong communication skills with fluency in spoken and written [languages as required].
- Proficiency in using reservation and front desk software systems.
- Excellent organizational abilities and attention to detail.
- Ability to remain composed and courteous under pressure.
- Familiarity with local attractions and services to assist guests effectively.
- Flexibility to work in shifts, including weekends and holidays.
- Professional appearance and demeanor.

**Responsibilities**:

- **Guest Check-In/Check-Out**:Greet guests upon arrival, assist with check-in procedures, and provide room keys.
- Handle guest departures, ensure accurate billing, and process check-outs efficiently.
- Ensure accurate data entry into the reservation system and maintain an updated availability status.
- **Guest Services**:Respond to guest inquiries, provide information about resort facilities, services, and local attractions.
- Address guest concerns or complaints professionally, aiming for satisfactory resolutions.
- **Front Desk Operations**:Manage the front desk area, keeping it organized, tidy, and welcoming at all times. Maintain a working knowledge of the property layout, amenities, and operational details.
- **Communication**:Relay messages, mail, and packages to guests promptly. Liaise with housekeeping, maintenance, and other departments to coordinate guest requests.
- **Cash Handling and Billing**:Handle guest payments, process cash, credit, and debit card transactions accurately.
- **Multi-Tasking**:Manage multiple tasks simultaneously, such as assisting guests, answering phones, and handling reservations.
- **Emergency Response**:Follow established procedures for handling emergency situations, such as evacuations or medical assistance.
- **Documentation and Reporting**:Keep accurate records of guest interactions, transactions, and requests. Generate reports on room occupancy, revenue, and other front office metrics as required.
- **Upselling and Promotion**:Promote resort services, packages, and special offers to enhance guest experience and revenue.
- **Training and Support**:Assist in training new front office staff members as needed

**FOOD AND ACCOMODATION IS PROVIDED.**

**CANDIDATE SHOULD BE AN IMMEDIATE JOINER**

**WE ARE HIRING 50+ APPLICANT**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

**Speak with the employer**
+91 9096929239

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