Customer Experience Associate

2 weeks ago


Prahlad Nagar Ahmedabad Gujarat, India Petpooja (Prayosha food services Pvt ltd) Full time

**Roles and Responsibilities**:

- Coordinate over the call with clients to understand the feedback of demos conducted by our Sales Team.
- Client relationship, sales team coordination, escalating requirements and issues of the client, and raising RM issues to management.
- Convert leads to prospects, by pitching customers about Petpooja, and requesting a demo before/after their current billing software or machine’s subscription expires.
- Converting leads to prospects which would not be limited to existing products but to the new products
- Prioritize and escalate support for existing clients' issues.
- Maintain Client Communication for updating Sales POCs for our existing clients.
- Follow the given SOP in order to make sure the entire process runs smoothly.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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