Customer Experience Associate
2 weeks ago
**Roles and Responsibilities**:
- Coordinate over the call with clients to understand the feedback of demos conducted by our Sales Team.
- Client relationship, sales team coordination, escalating requirements and issues of the client, and raising RM issues to management.
- Convert leads to prospects, by pitching customers about Petpooja, and requesting a demo before/after their current billing software or machine’s subscription expires.
- Converting leads to prospects which would not be limited to existing products but to the new products
- Prioritize and escalate support for existing clients' issues.
- Maintain Client Communication for updating Sales POCs for our existing clients.
- Follow the given SOP in order to make sure the entire process runs smoothly.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹23,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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