Customer Experience Associate

1 week ago

Akota Vadodara Gujarat, India The White Willow Full time

About The White Willow

The White Willow is India’s leading comfort innovation brand with a deep commitment to sustainability, wellness, and personalized support. From eco-conscious pillows to ergonomic cushions, our products are crafted using advanced German technology in collaboration with BASF. We're on a mission to deliver “Comfort in Every Moment”—and we're looking for someone who can bring this experience to every customer touchpoint.

Role Overview

As a Customer Experience Associate, you’ll be the first line of support and communication for our valued customers. You will manage conversations across Shopify, Amazon (India & USA), WhatsApp, and more, ensuring every customer feels heard, supported, and cared for.

Key Responsibilities
- Make outbound calls to confirm orders for customized products (mattresses, toppers, covers).
- Manage abandoned cart call SOPs and follow-up protocols.
- Handle returns, exchanges, and feedback loops with empathy and accuracy.
- Coordinate with warehouse and logistics for prompt issue resolution.
- Maintain daily trackers, logs, and feedback reports in Google Sheets or Asana.
- Share actionable insights with the marketing and product teams.

Skills & Qualifications
- 1-3 years of experience in CRM/Customer Support roles.
- Excellent written and verbal communication in English (Hindi preferred).
- Experience with Shopify, Amazon Seller Central, and WhatsApp Business tools.
- Proficient in Excel/Google Sheets and task trackers like Asana.
- Strong problem-solving attitude and ability to multitask.

You’ll Thrive Here If You Are:

- A people person who loves solving problems.
- Empathetic, organized, and process-driven.
- Curious to learn about products and customer behavior.
- Passionate about creating delightful brand experiences.

What We Offer
- A values-driven, collaborative workplace.
- Ownership of customer experience across channels.
- Competitive salary and performance-based incentives.
- Employee discounts across all TWW products.
- A chance to grow with a purpose-led D2C brand.

Pay: ₹180,000.00 - ₹600,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

**Language**:

- English (required)

**Location**:

- Akota, Vadodara, Gujarat (preferred)

Work Location: In person

  • Account Associate

    1 week ago

    Akota, Vadodara, Gujarat, India The Fern Residency, Vadodara Full time

    **Position Title**: Account Associate **Department**: Accounting/Finance **Reports To**: Accounting Manager or Senior Accountant **Job Summary**: The Account Associate will support the finance and accounting department in managing financial records, ensuring the accuracy of financial transactions, and assisting in the preparation of reports and budgets. The...

  • Account Associate

    1 week ago

    Akota, Vadodara, Gujarat, India Fern Residency Vadodara Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Position Title: Account AssociateDepartment: Accounting/FinanceReports To: Accounting Manager or Senior AccountantJob Summary:The Account Associate will support the finance and accounting department in managing financial records, ensuring the accuracy of financial transactions, and assisting in the preparation of reports and budgets. The role is essential in...

  • Customer Experience Associate

    2 days ago

    Ahmedabad, Gujarat, India Weekday Full time

    **This role is for one of our clients** Industry: Libraries Seniority level: Entry level Min Experience: 0 years Location: Ahmedabad JobType: full-time We’re looking for an energetic and empathetic **Customer Experience Associate** to be the voice of our customers and ensure every interaction they have with us is seamless, positive, and meaningful....

  • Customer Care Associate

    6 days ago

    Vadodara, Gujarat, India Triedge Solutions Full time

    Position : Customer Care Associate Location : Vadodara Roles & Responsibilities: - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer...

  • Customer Support Associate

    2 weeks ago

    Vadodara, Gujarat, India Neelam Enterprise Full time

    Customer Support Associate BPO MNC Process: Voice Qualifications: HSC / Graduate Languages : Hindi and English Basic computing skills salary :Best in industry Shift: Rotational Shift and Rotational Weekly off 6 Days working. Best Place to work. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹15,000.00 per...

  • Purchase Associate

    2 weeks ago

    Akota, Vadodara, Gujarat, India The Fern An Ecotel Hotel Vadodara Full time

    They are responsible for **providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance and organisation**. They may also be responsible for tasks such as inventory management, sales promotions, and other administrative duties. Pay: From ₹13,000.00 per month **Benefits**: - Provident...

  • Customer Service Associate

    3 weeks ago

    Vadodara, India Nap Chief Full time

    We’re Hiring:Customer Service Associate: CRM Location:Turbhe, Navi Mumbai Experience:Minimum 6 months to 2 years (Freshersnot eligible ) Salary:₹20,000 – ₹30,000 per month Type:Full-Time | On-siteAbout the Company: Nap Chiefis a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale,...

  • Customer Experience Assistant

    2 weeks ago

    Vadodara, Gujarat, India Stemmons Business Services Full time

    Looking for Customer Experience Assistant !!! Job Location : Vadodara - Entrusted with carrying out keen monitoring of designated premises using CCTV systems to pick up signs of threat and risks and warn the stakeholder well in time to safeguard life, property and premises - Familiarize with the layout and coverage of a CCTV system in the assigned...

  • Customer Experience Assistant

    4 days ago

    Vadodara, Gujarat, India Stemmons Business Services Full time

    Looking for Customer Experience Assistant !!! Job Location : Vadodara - Entrusted with carrying out keen monitoring of designated premises using CCTV systems to pick up signs of threat and risks and warn the stakeholder well in time to safeguard life, property and premises - Familiarize with the layout and coverage of a CCTV system in the assigned...

  • Customer Support Associate

    2 weeks ago

    Alkapuri, Vadodara, Gujarat, India CH financial services Full time

    Customer support associate Recruitment prospecting Financial Products promotion existing clients & prospective Back Office Operation Social media marketing monitoring & create Mutual funds AMC office & Clients visit if required Activities for concept & business promotion like school, corporate, industry, and different target market, etc Pay:...