Customer Experience Associate

12 hours ago

Ahmedabad Gujarat, India WOGOM Full time

**About Brandverse**:
**Brandverse**, part of _World Digital Ventures_, is the brand-building and distribution arm that focuses on product development, D2C, retail, and marketplace expansion. At Brandverse, customer satisfaction is central to our mission — every interaction reflects our commitment to quality, transparency, and care.

We’re seeking **engineering and management freshers** who are enthusiastic, customer-focused, and eager to learn the business side of brand and operations management through hands-on experience in customer care.

**Key Responsibilities**:

- Ensure timely and professional resolution to customer issues while maintaining Brandverse’s service standards.
- Coordinate with internal departments (logistics, product, marketing, and finance) to close service tickets efficiently.
- Maintain and update customer data accurately in CRM systems.
- Prepare daily/weekly reports on customer issues, satisfaction trends, and resolution performance.
- Assist in analysing customer feedback and suggest improvements in products, policies, or communication.
- Support refund, return, and replacement requests in coordination with the operations and finance teams.
- Participate in process-improvement and service-quality initiatives.
- Contribute to automation and template development for faster customer responses.
- Represent the Brandverse ethos in every interaction — with empathy, ownership, and professionalism.

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