Operations and Customer Experience Associate

20 hours ago

gautam buddha nagar, India Better Basics Full time

Location: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale. Key Responsibilities Operations & Execution Coordinate daily order fulfilment, returns, and inventory updates Work closely with the factory manager to align fabric availability, order timelines, and production tracking Flag operational bottlenecks early and solve for delays, errors, or system gaps Own backend updates on Shopify (order edits, returns, inventory, analytics) Maintain trackers and reports across orders, returns, production status, and material movement Customer Experience (CX) Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc. Track recurring customer pain points and suggest process improvements Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication Coordinate with the factory and founder to resolve escalations quickly and transparently Cross-functional Coordination Liaise between factory, delivery partners, vendors, and external freelancers Assist in planning and executing restocks and new product launches Qualifications/Requirements 2+ years of experience in operations, consulting, e-commerce, or early-stage startups Quick learner and adaptability in the workplace Highly organised and process-driven, someone who can bring structure to chaos Detail oriented with strong written and verbal communication skills Comfortable coordinating with factory teams, vendors, and logistics providers Bias for action—you take ownership, spot issues before they snowball, and solve independently Familiar with Shopify, Excel/Google Sheets Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregators Added Benefits Ownership and autonomy from day one A front-row seat to how a modern consumer brand is built Exposure to multiple verticals: production, e-commerce, logistics, and customer operations The chance to lead all operations within 12–18 months Start Date: Immediate To apply, please email your resume and short note to support@betterbasics.co.in with subject line: Operations and Customer Experience Associate: . Please include salary expectation as well.

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