
Guest Relation Executive
5 days ago
**Description**:
**Roles & Responsibility: **
Greeting and welcoming clients & guests warmly and professionally, offering assistance
and advice as needed.
Isolated work environment.
Tea & Coffee service in absence of office boy.
POC - Head Office / Reporting Manager.
Handling guest inquiries, requests, and complaints in a professional and timely manner.
Ensuring guest satisfaction by addressing any issues or concerns effectively.
Maintaining a positive and friendly attitude towards guests at all times.
Keeping accurate records of guest interactions & client visit.
Developing and maintaining relationships with repeat guests to enhance loyalty and
satisfaction.
Taking ownership of requests or complaints and ensuring they are handled effectively
within TAT
Responding to emergency situations and contacting the proper authorities when
needed
Managing and participating in events, overlooking general maintenance and guest
handling.
Addressing concerns through daily checking of mails for priority requests.
Conducting guest surveys or feedback sessions to gather insights and improve services.
Handling VIP guests or special events with extra care and attention.
Maintaining a neat and organized lobby or reception area to create a welcoming
atmosphere.
Continuously seeking opportunities to improve guest satisfaction and exceed
expectations.
**Experience**:
1 years to 2 years.
**Location**:
Navi Mumbai
**Industry**:
Real Estate
**Functional Area**:
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