IT Service Desk

12 hours ago


Madhapur Hyderabad Telangana, India Locuz Enterprise Solutions Full time

3+ years of previous IT Service Desk experience. Call handling experience is mandatory
1st and 2nd line Support-troubleshooting of IT-related problems with software and Hardware, Windows, Laptops, PCs, and Printers
Troubleshoot basic network issues
Basic knowledge of office 365.
Basic knowledge of Active directory
Knowledge of Citrix is an additional advantage
Patch management(Deploying patches on Desktops & Servers)
Backup Management
Ability/flexibility for after-hours work and escalations in support of our 24x7xAlways operation.
Excellent communication skills, Detail Orientated, Delivery Excellence, Client Intimacy, Incident Management, and Knowledge of the ITIL framework are preferred.



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