Service Desk Dispatcher

2 days ago

Hyderabad Telangana, India Base8 Inc Full time

**Who We Are**:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

**Who You Are**:
**Primary responsibilities**:

- Ask questions to determine the nature of the problem. Probe and gather the required relevant information.
- Create, categorize, document, and assign the ticket to appropriate technicians or teams.
- Follow up with the clients to confirm the resolution of the issue.

**Mandatory Skills**:

- Excellent communication skills (at least 2 years of on-call experience with US clients).
- Expert in ticketing system for the help desk. (at least 2 years of ticket handling experience on any ticket management software preferably ConnectWise)
- Ability to quickly learn and adapt to the Company’s Service Desk process workflow.
- Experience as a Service Desk Analyst in a Service Desk environment.
- Solid understanding of contractual goals and Service Level Agreements (SLAs)
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting

  • Service Desk Dispatcher

    4 weeks ago

    Hyderabad, India Base8 Full time

    Job Title: Service Desk Dispatcher - Night Shift Job Location:Hyderabad (WFO), preferred candidate must be from Hyderabad Job Type: Full-time Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...

  • Service Desk Dispatcher

    2 weeks ago

    Hyderabad, Telangana, India Base8 Inc Full time

    **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and **Cure8**, brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...

  • Service Desk Technician

    2 days ago

    Hyderabad, Telangana, India Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...

  • Dispatch and Logistic Officer

    1 week ago

    Malkajgiri, Hyderabad, Telangana, India Spring Raise Service Ltd Full time

    **5-10yrs of work experience is required with good communication and proficiency in English language.**: - **Only Male can apply.**: - **Must have good experience into TALLY software** **Responsiblities**: - Responsible for overseeing the efficient movement of goods from the manufacturing facility to customer. This involves managing transportation,...

  • Service Desk L1

    2 days ago

    Hyderabad, Telangana, India Base8 Inc Full time

    **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...

  • Managed Services Client Service Desk Administrator

    4 days ago

    Hyderabad, Telangana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Technician

    2 weeks ago

    Hyderabad, India Cubic Corporation Full time

    Business Unit: Cubic Corporation Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading...

  • Managed Services Client Service Desk Agent

    4 days ago

    Hyderabad, Telangana, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Dynamics 365 Field Service, Customer Service

    2 weeks ago

    Hyderabad, Telangana, India Her Second Innings Full time

    5-10 - Full Time 7 Hours ago - **Job description**: - Dynamics 365 Field Service, Customer Service Functional Location: India Dynamics 365 Field Service Functional Consultant Key Skill Sets: Qualifications: - You have at least 5 + years of experience in consulting, preferably with 2 to 3 years in Microsoft Dynamics 365 Field Service - You have...

  • IT Service Desk

    2 days ago

    Madhapur, Hyderabad, Telangana, India Locuz Enterprise Solutions Full time

    3+ years of previous IT Service Desk experience. Call handling experience is mandatory 1st and 2nd line Support-troubleshooting of IT-related problems with software and Hardware, Windows, Laptops, PCs, and Printers Troubleshoot basic network issues Basic knowledge of office 365. Basic knowledge of Active directory Knowledge of Citrix is an additional...