
Dynamics 365 Field Service, Customer Service
2 weeks ago
5-10
- Full Time
7 Hours ago
- **Job description**:
- Dynamics 365 Field Service, Customer Service Functional
Location: India
Dynamics 365 Field Service Functional Consultant
Key Skill Sets:
Qualifications:
- You have at least 5 + years of experience in consulting, preferably with 2 to 3 years in Microsoft Dynamics 365 Field Service
- You have practical experience in field service, customer service, service desk, case management, queues, dispatching, knowledge base, contracts/SLAs, field service planning, stock, and asset management.
- You have served as a consultant on at least two end-to-end implementations
- Strong experience within Field Service Module.
- Copilot knowledge would be added advantage
Technical Skills:
- Managing work orders and scheduling resources.
- Knowledge of the Field Service mobile app. - Understanding of Dynamics 365 and Power Platform
Interpersonal Skills:
- Strong problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work collaboratively with teams and clients.
Job Responsibilities:
- Implementing solutions to schedule resources and meet customer requirements.
- Optimizing resources by matching skills, locations, and availability. - Managing and dispatching work orders
These roles require a mix of technical expertise and the ability to interact effectively with clients and team members.
No. of Position : 1
Work Location : Any PS India location Preferably Bangalore, Hyderabad
Work Model (Hybrid/WFO) : Hybrid
Budget : 23 LPA as CTC for SAL1/SAL2 6 to 9 years and 32 LPA as CTC for 10 plus years
Duration of contract : 12 months can be extendable
Hiring type (Contracting/FxTE) : FXTE
Client Round (Yes/No) : Not required
Location : Any PS location - Pune, Hyderabad, Bangalore, Noida, GGN, Mumbai
Hybrid Mode
**Skills**:
- Understanding of Dynamics 365 and Power Platform
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Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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