Dynamics 365 Field Service, Customer Service

2 weeks ago

Hyderabad Telangana, India Her Second Innings Full time

5-10
- Full Time

7 Hours ago
- **Job description**:

- Dynamics 365 Field Service, Customer Service Functional

Location: India

Dynamics 365 Field Service Functional Consultant

Key Skill Sets:
Qualifications:

- You have at least 5 + years of experience in consulting, preferably with 2 to 3 years in Microsoft Dynamics 365 Field Service
- You have practical experience in field service, customer service, service desk, case management, queues, dispatching, knowledge base, contracts/SLAs, field service planning, stock, and asset management.
- You have served as a consultant on at least two end-to-end implementations
- Strong experience within Field Service Module.
- Copilot knowledge would be added advantage

Technical Skills:

- Managing work orders and scheduling resources.
- Knowledge of the Field Service mobile app. - Understanding of Dynamics 365 and Power Platform

Interpersonal Skills:

- Strong problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work collaboratively with teams and clients.

Job Responsibilities:

- Implementing solutions to schedule resources and meet customer requirements.
- Optimizing resources by matching skills, locations, and availability. - Managing and dispatching work orders

These roles require a mix of technical expertise and the ability to interact effectively with clients and team members.

No. of Position : 1

Work Location : Any PS India location Preferably Bangalore, Hyderabad

Work Model (Hybrid/WFO) : Hybrid

Budget : 23 LPA as CTC for SAL1/SAL2 6 to 9 years and 32 LPA as CTC for 10 plus years

Duration of contract : 12 months can be extendable

Hiring type (Contracting/FxTE) : FXTE

Client Round (Yes/No) : Not required

Location : Any PS location - Pune, Hyderabad, Bangalore, Noida, GGN, Mumbai

Hybrid Mode

**Skills**:

- Understanding of Dynamics 365 and Power Platform

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