Partner Experience Delivery Associate Chat Support

**We help the world run better**

**PURPOSE AND OBJECTIVES**

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

Partner Experience Delivery is a global organisation with a focus on nurturing our thriving ecosystem of over 23,000 SAP partners globally (Channel, Service, and Innovation). We offer a range of enablement and support services to SAP’s Partner Ecosystem.

**EXPECTATIONS AND TASKS**

You will play a key role in the PxA team, providing support to SAP Partners Globally.

The role involves:

- Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
- Resolving Partnership queries efficiently with a laser focus on quality of response.
- Aligning with key roles in SAP such as recruiters, Partner Experience Managers or Partner Business Managers to support SAP Partners.
- Build a strong relationship with the key stakeholders that operate in your Market Unit.
- Maintenance of internal systems of partner record.
- Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP.
- Flexibility around working hours may be required.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- University Degree/Student in Business/IT preferable
- Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes.
- Creative thinking, willingness, and ability to quickly learn new concepts and technologies
- A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
- Ability/openness to work well in a multicultural and multinational environment
- Able to work independently and take ownership of assigned tasks
- Experienced IT User - Outlook, Excel, Word, PowerPoint
- Fluent in English and additionally a European language is a benefit.
- Proven experience in improving efficiency on processes
- Proven track record of positive communication with project stakeholders

***DESIRABLE SKILLS**
- Experience gained in the IT/Software sector is an advantage.
- Fluency in English is compulsory and any Asian Languages a Strong Added Advantage

**Type of position**:Permanent

**Work location**:SAP Labs India, Gurgaon

**Shift Timing**: Shift Timing: Early Morning (06:30-15:30 hrs.) /Morning (08:30-17:30 hrs.) / Afternoon (12:00-21:00 hrs.) / Late Afternoon (14:00-22:30 hrs.)

**Travel**: Limited, to corporate events
- #SAPInternalT1_

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 370624 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.