Support Executive
7 days ago
As a **Support Executive**, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial role in maintaining customer satisfaction and contributing to the company's success.
**Responsibilities**:
- Resolve customer inquiries, issues, and complaints effectively.
- Maintain a strong knowledge of our products/services.
- Document customer interactions accurately in our system.
- Collaborate with team members and other departments as needed.
- Contribute to improving customer satisfaction and support processes.
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Adhere to company's customer service standards and policies.
- Participate in regular team meetings to discuss customer concerns and strategies for improvement.
**Qualifications**:
- High school diploma or equivalent (Bachelor's degree preferred).
- Fresher or previous experience in customer support or a related role.
- Excellent communication and problem-solving skills.
- Empathy and patience when dealing with customers.
- Strong team player.
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
Shift:
- Day shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- English (preferred)
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