Training Coordinator

Location: SAI Bangalore, India

Social Accountability International (SAI) is a global non-governmental organization working to

advance human rights for workers around the world. SAI’s vision of decent work everywhere is

sustained by an understanding that socially responsible workplaces benefit business while

securing fundamental human rights. SAI empowers workers and managers at all levels of

businesses and supply chains through social standards and guidance, training and capacity
- building programs, and convening partnerships that drive dialogue and consensus-based

Position Overview
SAI is seeking a skilled and enthusiastic Training Coordinator. Reporting to the Training and

Capacity Building Manager, the Training Coordinator will aim to continually improve service

delivery, support efficiency, and expansion of our training and capacity building programs.

The Training Coordinator will be responsible for overall support and coordination of the day-to
- day operations of SAI’s training and capacity building in support of SAI’s mission to promote

workers’ rights around the world. Training and Capacity Building includes participation in

classroom and online seminars, workshops, tools and other services that SAI makes available to

corporations and individuals through online registration.

a fast-paced environment, and is eager to enhance their knowledge of CSR, business and human

rights, supply chain management, and international labor issues.

**Responsibilities**:
**Classroom and Online Training Operations **

Assist Training Manager with day-to-day operations of classroom training program:

- Coordinate course venues, catering, and logistics globally
- Coordinate hosting agreements
- Schedule courses and work closely with trainers

Assist with online course administration
- and post-course customer

service

Coordinate registrations and payments with SAI Finance Department

Manage the generation and distribution course completion certificates

Work with other SAI-licensed course providers

Assist in the publication, preparation, and distribution of all training course materials

Administer exams, including but not limited to: exam proctoring, re-tests, exam

scheduling, etc.

Maintain and analyze relevant training data

**Learning Management System (LMS) **

Support LMS use and continual improvement for trainers and participants

**Measurement and Evaluation **

Conduct data analysis on course usage, student feedback, and department performance

Assist in the development and improvement of trainer evaluations and calibrations

**Communications and Marketing **

Update SAI Training calendar internally and externally on public facing website

Assist in promotion of training courses, including newsletters and social media

Qualifications and Core Competencies

Required Experience & Education
At least 1-2 years’ experience in customer service and/or administration support

Fluency in written and spoken English

Bachelor’s degree or equivalent work experience

Preference for one or more of the following:

Master’s degree or equivalent work experience

Interest in international workplace human rights, CSR, and labor issues

Experience with:

- Customer service
- Project coordination
- Data analysis and use of databases
- Intermediate to advanced knowledge of MS Office
- Course curriculum design and development

Application
To apply, please send 1) a resume, and 2) a cover letter explaining how your experience fits the

Compensation
Compensation commensurate with experience and appropriate for a charitable organization of

SAI’s size.
- SAI is an equal opportunity employer. Diversity makes us stronger and we are committed to creating an _
- inclusive environment for all employees._