
Customer Relationship Executive
5 days ago
**Customer Relationship Executive - Job Duties**
- **CRM Software Management**:
- Operate and manage customer relationship management (CRM) software effectively.
- Add, update, and maintain lead and client information in the system.
- Ensure data accuracy and completeness in the CRM database.
- **Lead Management**:
- Enter new leads into the software as they are generated.
- Track and follow up on leads through the sales funnel.
- Assign leads to the appropriate sales team members as per the process.
- **Enquiry Handling**:
- Provide accurate information about products, services, or processes.
- Ensure prompt responses and maintain high service quality standards.
- **Coordination with Sales Team**:
- Work closely with the sales team to ensure timely follow-ups and lead conversions.
- Share relevant customer insights or feedback to assist in closing deals.
- Schedule meetings or calls between clients and sales representatives.
- **Coordination with Documentation Team**:
- Ensure smooth flow of client information to the documentation team.
- Follow up on pending documentation requirements.
- Assist in collecting, organizing, and verifying client documents.
- **Reporting and Updates**:
- Prepare daily or weekly reports on lead status and enquiry trends.
- Highlight urgent client issues or follow-up requirements to management.
- **Customer Service and Follow-up**:
- Follow up with existing clients to ensure satisfaction and address concerns.
- Maintain a high level of professionalism and customer focus
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹25,000.00 per month
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9995021893
Application Deadline: 10/06/2025
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