
Customer Service Representative
5 days ago
Key Responsibilities
2. Resolve Customer Complaints: Investigate and resolve customer complaints, providing solutions and alternatives when needed.
3. Provide Product/Service Information: Offer accurate and up-to-date information about products or services, including features, pricing, and availability.
4. Process Orders and Returns: Assist with order processing, returns, and exchanges, ensuring that customer requests are handled efficiently and effectively.
5. Maintain Customer Records: Update customer records and databases to ensure accuracy and completeness.
Key Skills.
1. Communication: Excellent verbal and written communication skills to effectively interact with customers.
2. Problem-Solving: Strong problem-solving skills to resolve customer complaints and issues.
3. Product Knowledge: In-depth knowledge of products or services to provide accurate information and support.
4. Time Management: Ability to manage time efficiently to handle multiple customer interactions.
5. Empathy: Ability to show understanding and compassion towards customers' concerns and frustrations.
Pay: ₹20,000.00 per month
Schedule:
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: Hybrid remote in ANDHERI EAST, MUMBAI 400093
Expected Start Date: 11/12/2024
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