Customer Support Representative

1 week ago

Mohali Punjab, India The Future University Full time

**About The Future University** The Future University is India's fastest growing live learning community. We offer LIVE cohort-based courses with India's top instructors. Here is why, what we are doing is important: - We believecommunity is the cornerstone of learning. Going through a course alongside a group of peers is the best way to achieve transformation. - The best way to learn is by doing**.** That’s why our cohort-based courses focus on active learning through hands-on assignments and projects. - Everyone should have access to the best instructors. Removing the limitations of geography means that anyone in the world can access industry experts. - Traditional education does not focus on skills relevant in the 21st century. Topics ranging from money management, tax filing, managing your social media profile are not taught but are becoming essential for everyone. At TFU, we try to bridge this gap. We're the leading player in a massive and growing market, but are still early enough for you to make a big impact. **About The Role**: You will play the role of customer support executive, essentially owning the following: - Identify and assess customers’ needs to achieve satisfaction. - Prepares for customer inquiries by studying products, services, and customer service processes. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. **If You Are Someone With**: - "Get work done" attitude. - Entrepreneurial / extreme ownership mindset. - Have great communication and presentation skills. - You’ve worked in roles that were ambiguous and ever-changing. You quickly digest new context and adapt. Then we welcome you to Learn, Grow, and Build with us, the **DIGITAL UNIVERSITY OF THE FUTURE** **Job Types**: Full-time, Permanent **Benefits**: - Flexible schedule - Paid time off Schedule: - Day shift Work Location: In person Expected Start Date: 03/09/2024

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