Onboarding Intern

**Overview**:
Founded by Aniket Bajpai and Nikhil Gupta, alum of IIT Delhi, LimeChat is the world's first Level 3 AI, human-level chatbot startup that enables D2C brands to leverage conversational marketing and provide the industry's best customer support automation.

By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.

We have quickly grown to service 150+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.

**Responsibilities**:
Onboard new customers to LimeChat Products - educate customers, help solve operational problems, and ensure smooth adoption of our products- Provide product trainings and demonstrations during the engagement
- Own product adoption and quick value realisation for clients
- Enhance experience for all client users- Project manage the onboarding journey for timely and effective implementation of Limechat- Efficiently manage time to focus on essential activities
- Work with other onboarding team members to ensure a tightly run project
- Preempt and highlight any challenges in the onboarding journey to the client
- Create best practices for customer onboarding to deliver a wow experience for clients
- Become an expert in Limechat's product and educate customers on the use and benefits of our products
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development

**Requirements**:
**Must-haves**
- Possess strong written, and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated, and a true team player
- Desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- A startup mentality with a bias to action
- Have a great data-driven & process-oriented approach
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
- Well-organized, with high attention to detail and the ability to prioritize

**Good to have**
- Experience in a customer-facing role, such as Customer Success, Customer Onboarding, Business Consulting
- Proficiency with MS Office / GSuite

**Why LimeChat?**:
We pride ourselves on our culture at LimeChat. These are the top 7 words that encapsulate our mindset.

**Agile** - **Collaborative** - **Challenging** - **Hustle** - **Energetic** - **Inspiring - Brave**

At LimeChat, our team has some of the brightest and most ambitious minds in the country. We would describe most of our team as Type A personalities - ambitious individuals confident in their abilities and willing to work hard to achieve their goals. When such team members push each other to get better, you shift from good to outstanding.

It's tough working at a rocketship startup, but it is rewarding in terms of personal growth. We give complete ownership of projects to our employees because we trust they will do a great job and deliver. Ownership often involves stumbling into the unknown, but more often than not, you come out stronger and feel satisfied at the end of it. That has been the reason why we have consistently been able to solve hard problems.

We don't measure your productivity based on work hours. We measure your performance based on your initiatives to create and implement new ideas to help shape the future of the company. Problem-solving isn't an asset; it's an expectation. We look forward to building something truly remarkable together.

**Some Quotes We Live By**

"It's okay to fail. It's not okay to not try"

"Do the right thing when others are not looking"

**Benefits**:
We also offer a range of benefits such as
- **
Re-location Allowance** (We make your shift to Bangalore easy)
- ** Wellness Allowance** (Gym, Yoga, Spa, Meditation, etc.)
- ** Wellness Holidays** (One long weekend every month)
- ** UpSkilling Allowance & Subscriptions** (Udemy, Medium, etc.)
- ** Health Insurance** (Full Family Coverage included)
- ** Work Laptop** (Latest Windows/Mac)
- ** Travel Allowance** (Uber Business)

**Job Information**:
City

**Bangalore**
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State/Province

**Karnataka**
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Country

**India**
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Industry

**Technology**
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Zip/Postal Code

**560102