HRO onboarding

2 days ago

Bengaluru, India Enrich And Enlight Business Consulting Full time

Role & responsibilities

The Onboarding Manager for HRO services is responsible for managing the end-to-end onboarding process for new employees, ensuring a seamless transition into the HRO system. This role includes coordinating with internal teams, aligning with client goals, and delivering an exceptional onboarding experience to establish a strong foundation for long-term client satisfaction and employee engagement.

Key Responsibilities:

  • Oversee the onboarding process for new New employees, compliance procedures.
  • Collaborate internal teams to understand client requirements and customize onboarding solutions accordingly.

Process Coordination:

  • Develop detailed project plans for onboarding, ensuring timely completion of key milestones
  • Liaise between clients and internal Teams to ensure alignment and resolve issues proactively.

Compliance and Documentation:

  • Ensure all necessary documentation is collected, verified, and processed in accordance with regulatory and legal standards.
  • Maintain accurate records of onboarding activities for audit purposes.

Onboarding Support:

  • Facilitate the onboarding of client employees into HR systems.
  • Ensure timely communication of policies, benefits packages, and other relevant information to client employees.

Performance Monitoring:

  • Track key metrics such as onboarding timelines, client satisfaction scores, and employee engagement levels.
  • Provide regular updates and insights to leadership on onboarding performance.

Continuous Improvement:

  • Identify areas for improvement in the onboarding process and implement solutions to enhance efficiency and client satisfaction.
  • Stay up to date with industry trends and HRO best practices.

Qualifications:

  • Education: Bachelors degree in human resources, Business Administration, or a related field.

Experience:

  • 10+ years of experience in HRO, HR services, or related industries, with at least 5 years in an onboarding or implementation role lead/Manager role

Handled a team size of 35+

Technical Skills:

  • Proficiency in HRIS platforms (e.g., ADP, Workday, BambooHR).
  • Advanced Excel

Key Competencies:

  • Exceptional project management and organizational skills.
  • Strong client-facing communication and relationship-building abilities.
  • Analytical mindset with attention to detail and accuracy.
  • Problem-solving and decision-making skills under tight deadlines.

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