International Onboarding- Payments Implementations- Associate

JOB DESCRIPTION

Drive seamless international onboarding for Commercial Banking clients expanding into global markets.

As an International Onboarding Specialist within the Commercial Banking International Onboarding team, you will report to a Vice President. You act as a trusted advisor to clients and serve as a project leader, managing the end-to-end onboarding process for global Commercial Banking clients. You facilitate smooth onboarding, ensure compliance, and collaborate with bankers, clients, and product partners to support successful international market entry.

Job Responsibilities:

• Serve as the single point of contact, owning the client experience and satisfaction throughout the international onboarding process.
• Collaborate with clients and banking teams to develop and execute implementation plans, ensuring transparency and clear communication.
• Assist sales and banking teams in pitches and RFPs to drive business growth.
• Provide subject matter expertise on international regulatory requirements, products, and documentation.
• Partner with stakeholders to perform user testing and platform enhancement for internal tools.
• Prioritize daily tasks to maximize productivity and maintain strong organizational skills.
• Train junior team members, fostering their development and onboarding capabilities.

Required Qualifications, Skills, and Capabilities:

• Demonstrate minimum 8 years of experience in operations, project management, accounting, technology, analytics, training, or process improvement, with direct client interaction.
• Exhibit strong collaboration and adaptability within cross-functional teams in a dynamic environment.
• Communicate effectively with excellent written and verbal skills, ensuring accuracy and compliance.
• Apply analytical skills to address client issues, manage risks, and deliver exceptional service.

Preferred Qualifications, Skills, and Capabilities:

• Apply project management skills to plan, execute, and oversee initiatives, contributing to process improvements.
• Utilize project tracking tools to monitor changes and progress in onboarding projects.
• Leverage experience with software tools for project and design management.
• Demonstrate familiarity with coding languages and website creation, with an openness to learning new technologies.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.