
Customer Success Associate
6 hours ago
What You'll Do:Act as the first point of contact for merchants on payment gateway–related queries (onboarding, settlements, refunds, disputes, chargebacks, integrations).Provide timely resolution to merchant issues through email, chat, and calls while maintaining defined SLAs and TAT.Assist merchants with payment integration support (API, SDK, plug-ins, S2S, webhooks).Work with internal teams (Tech, Finance, Risk & Compliance, Product, Operations) to resolve escalations.Guide merchants on KYC, compliance, and regulatory requirements.Generate, analyze, and share transaction and settlement reports with merchants.Identify recurring issues, suggest process improvements, and contribute to building knowledge base/FAQs.Support merchants during new feature rollouts and provide product training when required.What Makes You A Great Fit:Minimum 1-5 years of relevant experience in B2B Customer Support, preferably from a fintech backgroundProficient in verbal and written EnglishCandidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferredProcess oriented, proactive and result driven individualStrong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolutionQuick learner with an analytical mind to understand back end operations and fintech productGood to have:Experience in FinTech / Technology organizationsExperience in startup ecosystem or a product/Technology driven organization
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Associate - Customer Success (US)
6 hours ago
Bengaluru, Karnataka, India, Karnataka UrbanPiper Full timeAssociate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...
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Customer Success Associate
1 week ago
Bengaluru, Karnataka, India Benki Brewing Tools Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description)This full-time on-site role is for a Customer Success Associate at Benki Brewing Tools in Bengaluru. As a Customer Success Associate, you will be responsible for customer engagement, support, satisfaction, and retention. Your day-to-day tasks will involve providing excellent customer service, addressing customer inquiries and concerns,...
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Associate - Customer Success
2 weeks ago
Bengaluru, Karnataka, India ANSR Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition: Executive - Customer SuccessAbout the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's...
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Customer Success Associate
7 days ago
Bengaluru, Karnataka, India ANSR Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's mid-market customers, ensuring a...
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Customer Success Associate
7 days ago
Bengaluru, Karnataka, India Skill Veda Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description:Role: Customer Success Associate (Job + PGDM Program)Location: RemoteSalary: ₹4 LPA-6 LPA (Including PF and PGDM monthly fees of INR 6,666)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken and written English communication• You will be doing PGDM along...
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Customer Success Associate
7 days ago
Bengaluru, Karnataka, India Crio Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Associate - Customer SuccessCompany Overview:Crio.Do takes immense pride in being the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, fundamentally revolutionizing how technology is acquired and careers are forged. Through our "work-like"...
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Customer Success Manager
6 hours ago
Bengaluru, Karnataka, India, Karnataka Superset Full timeAssociate Customer Success Manager at SupersetWho are we? Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers. We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...
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Customer Success Manager
6 hours ago
Bengaluru, Karnataka, India, Karnataka Shopalyst Full timeAbout Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...
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Associate Customer Success Manager
5 days ago
Bengaluru, Karnataka, India Sitetracker Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe OpportunityThis position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help Sitetracker...
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Customer Success Associate
2 weeks ago
Bengaluru, Karnataka, India Essvee Services Full time ₹ 7,20,000 - ₹ 10,80,000 per yearProfile: Customer Success Associate (Inhouse Sales Executive) | Location: Bangalore | Experience: 2-3 years | Salary: 20-30k | Contact: Ritu WhatsApp or Call)Note: If you want your CV shortlisted, Copy, Paste and fill out the below form for a better response.Job Apply Link: Location: Bengaluru Department: Sales and Operations Experience: 2-3 years Budget:...