
Project Coordinator
2 weeks ago
Key Responsibilities:
- Act as the primary customer contact, developing positive relationships with key customers.
- Analyze customer needs, gather information, and handle work orders, quotes, claims, repair plans, scheduling, and status updates.
- Create complex work orders, including diagnostic plans, quotes, and repair plans, considering parts and labor availability.
- Work with supervisors to schedule job assignments and review plans.
- Resolve customer concerns regarding warranties and explain charges.
- Monitor key performance metrics, including labor productivity and customer satisfaction.
**Qualifications**
Qualifications and Skills:
- Financial acumen and effective communication skills.
- Customer focus and ability to build strong relationships.
- Directs work, delegates tasks, and removes obstacles.
- Instills trust through honesty, integrity, and authenticity.
- Manages conflict situations effectively.
- Recognizes the value of different perspectives and cultures.
Education and Certifications:
- Technical trade school/vocational diploma or certification, or equivalent experience.
- This position may require licensing for compliance with export controls or sanctions regulations.
**Experience**:
- Significant and in-depth knowledge obtained through specialized training.
- Experience in handling global stakeholders.
- Preferred experience in dealer authorization/dealer management.
Additional Requirements:
- Availability to support the night shift from 6:30 PM IST to 3:30 AM IST.
- Graduate with a minimum of 1-2 years of corporate experience.
- Demonstrate skills in document verification, compliance knowledge, effective communication, thorough evaluation, training capability, meticulous record-keeping, process improvement experience, and cross-functional collaboration.
**Job** SERVICE
**Primary Location** India-Maharashtra-Pune-India, Pune, IOC Tower A
**Job Type** Experienced - Exempt / Office
**Recruitment Job Type** Office
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