Customer Care Executive

2 weeks ago

Remote, India J J ENTERPRISE Full time

Job Type: Full-Time

Job Summary

Key Responsibilities

2. Resolve Issues: Investigate and resolve customer complaints, ensuring that a positive outcome is achieved.

3. Product Knowledge: Stay updated on all company products and services to provide accurate information.

4. Maintain Records: Document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.

5. Follow Up: Ensure timely follow-ups on customer complaints and unresolved issues.

6. Collaborate with Teams: Work closely with other departments to address customer needs and improve service quality.

7. Identify Trends: Analyze customer feedback and provide insights to the management team to enhance customer experience.

Skills & Qualifications

Education: High school diploma or equivalent; a bachelor's degree is a plus.

Experience: Proven experience in customer service or similar roles.

Communication: Excellent verbal and written communication skills.

Problem-Solving: Ability to handle difficult situations calmly and resolve conflicts effectively.

Technical Skills: Basic knowledge of CRM software and Microsoft Office Suite.

Adaptability: Ability to learn quickly and adapt to new processes and systems.

Personal Attributes

Empathy and Patience: A positive attitude and ability to empathize with customers.

Attention to Detail: Careful listening and attention to details to ensure accurate responses.

Time Management: Ability to manage time effectively and prioritize tasks.

**Benefits**:
Competitive salary and benefits

Opportunities for growth and development

**Job Type**: फ्रेशर

Pay: From ₹13,700.00 per month

**Benefits**:

- वर्क फ़्रॉम होम

**Language**:

- Hindi (required)

Work Location: Remote

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