Customer Care Executive

5 days ago

Remote, India Nirvann Applications Private Limited Full time

**Job Title: Customer Care Executive**

**Location**: Bengaluru, India

**Company**: Utsav App

**About Us: Utsav**is India's most loved Puja booking app that helps devotees offer pujas at holy Hindu Temples like shaktipeeth & jyotirlingas.

**Responsibilities**:

- Providing reasonable solution to customer for their booking related issue.
- Coordinating with the Operations Team for daily status check of customer bookings
- Helping operations team based on requirement.

**Requirements**:

- Proven experience in customer support / experience, operations management, or a similar role, preferably in the e-commerce or religious services industry.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and temple personnel.
- Ability to work independently with mínimal supervision, as well as part of a team in a fast-paced and dynamic environment.
- Flexibility to work occasional evenings or weekends, as required, to accommodate fluctuations in prasad packing and delivery schedules.
- Knowledge of Hindu religious customs and practices, particularly related to prasad offerings and rituals, would be an advantage.

Pay: ₹190,000.00 - ₹250,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English, Hindi & anyother regional languages (preferred)

Work Location: Remote

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