Customer Care Executive

11 hours ago

Gautam Budh Nagar, India Virtual Street Group Full time

A customer service executive will play a pivotal role in ensuring customer satisfaction and resolving issues or inquiries. The job description will include but not limited to:

- **Issue Resolution**: Addressing customer complaints, troubleshooting problems, and finding solutions to ensure a positive customer experience.
- **Product/Service Knowledge**: Having a deep understanding of the company's products or services to effectively address customer queries and provide accurate information.
- **Communication Skills**: Excellent verbal and written communication skills are essential for conveying information clearly and professionally to customers.
- **Problem-Solving**: Ability to analyze situations, identify problems, and propose effective solutions in a timely manner.
- **Conflict Resolution**: Handling conflicts or challenging situations with customers tactfully and efficiently to ensure a positive outcome.
- **Documentation**: Maintaining accurate records of customer interactions, transactions, comments, and complaints for future reference.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Gautam Buddha Nagar, Uttar Pradesh (required)

Ability to Relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 9667300893

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