Customer Care Executive

7 hours ago

Gautam Budh Nagar, India Varijalifestyles Pvt.Ltd. Full time

Job Title: Customer Care Executive (Apparel Brand)

Location: [Noida]

About Us:
[Varija lifestyles] is a renowned and fashion-forward company specializing in [specific type of apparel or fashion niche]. We are dedicated to providing exceptional service and stylish, quality clothing to our valued customers. We're currently seeking a Customer Care Executive to join our team and contribute to delivering an outstanding customer experience.

**Responsibilities**:
Provide accurate, timely, and personalized assistance to customers, ensuring their needs are met and issues resolved effectively and efficiently.

Maintain a deep understanding of our apparel products, including materials, sizing, and style recommendations, to offer tailored guidance and solutions to customers.

Collaborate closely with the sales and logistics teams to ensure seamless order processing, shipment tracking, and resolution of delivery issues.

Uphold brand standards in communication, providing a professional and engaging tone that represents the brand's values and image.

Document and manage customer interactions using CRM software, keeping comprehensive records of inquiries, complaints, and resolutions.

Identify trends in customer concerns or feedback and communicate these insights to the relevant departments for continuous improvement.

**Requirements**:
Previous experience in customer service or a related role, preferably within the apparel or fashion industry.

Excellent communication skills, both written and verbal, with a friendly and empathetic approach to customer interactions.

Proficiency in using software and other relevant tools/systems to manage customer inquiries and data.

Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism.

A passion for fashion and a good understanding of apparel products, trends, and sizing.

Flexibility to work in shifts, including weekends and holidays, if needed.

A high school diploma or equivalent; additional qualifications in customer service or fashion-related fields are a plus.

**Benefits**:
Opportunities for career growth and development within the fashion industry

A positive and inclusive work environment.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- English, Hindi (preferred)

Work Location: In person

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