Customer Support

1 week ago

Chennai, India Skillease Full time

CADD CENTRE:
CADD Centre Group is a global network of diversified skill development centres. We are a technical workforce development enterprise. CADD Centre Training Services is the training division of CADD Centre Group.

JOB BRIEF

We are looking for a **Customer Support** Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding the users through features and functionalities

JOB DESCRIPTION:

- Identify customer needs and help customers use specific features.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.

REQUIREMENTS AND SKILLS
- Experience as a Customer Support Specialist or similar CS role
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases.
- Fluency in English and Hindi

**NOTE: FEMALE ONLY**

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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