Customer Service Associate

1 week ago

Majiwada Thane Maharashtra, India Datamark, Inc Full time

**Urgent Opening for Customer Service Associate**

Responsibilities
- *Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action

*Properly log each call and ensure that the caller receives the correct information

*Maintain professionalism at all times even during stressful phone interactions

*Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks

*Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests

*Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions

*Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees

*May be required to work overtime, weekends, holidays, and/or during declared emergencies

*Maintain excellent diction, grammar, voice quality, and articulation

*Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image

*Demonstrates a commitment to supporting a productive, positive work environment

Excellent English communication

*Permanent Job - Good salary with PF, ESIC and other benefits.

*HSC Pass can apply.

*Permanent work from home

*System will be provided by the company.

*No targets.

*Salary
- 22.5k Inhand and 27k Gross

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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