Customer Relationship Executive

2 weeks ago


Mumbai Maharashtra, India Bullet Redevelopment Company Full time

Maintain up-to-date customer database and records in the system
- Service Reminder call to customers as per process
- Take appointments during Service Reminder calls and update the system
- Post Service Feedback calls to customers as per the process
- Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
- Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.

**Qualification**:

- Degree/ Diploma

**Preferred Skills**:

- Certification in CRM software or related areas.
- Experience with real estate, redevelopment, marketing.
- Familiarity with real estate, redevelopment laws and regulations.

**Working Conditions**:

- 10 a.m. to 6.30 p.m.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Real Estate: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Marathi, English, Hindi (preferred)

Work Location: In person



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