Credit Collections Associate

2 weeks ago

Gurgaon District Haryana, India The Knot Worldwide Full time

**Who are we**:
WeddingWire is the largest and most trusted global marketplace connecting engaged couples with local wedding professionals. Founded in 2007, the WeddingWire portfolio serves couples and wedding professionals across 15 countries in North America, Latin America, Europe and Asia. The company has over 1,000 employees and is headquartered in Chevy, Chase, Maryland, just outside of Washington, D.C, with international headquarters in Barcelona, Spain, and Gurgaon, India.

**About the Role**:
WeddingWire India is seeking a Credit Control & Collections Associate to join the team, who will be responsible for building rapport with business owners & help with pending collections. Also, identify collections issues & forward them for resolution. Our Collections Associates are independent, highly motivated and can successfully achieve monthly collections goals. They excel in creating connections, building rapport with business owners and decision-makers, and understanding their goals and needs.

**Roles and Responsibilities**
- Make outbound calls on outstanding accounts.
- Responsible for following up with clients in a scheduled manner to ensure hassle-free payments
- Responsible for day-to-day collection activities, including contacting past-due customers to secure payments.
- Identify collections issues and forward them for resolution.
- Provide customers with correspondence.
- Ability to effectively probe conversation to understand customer’s wants and needs, which may include client servicing from time to time
- Consulting and guiding customers to the appropriate next step based on their situation.
- Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals/Targets.
- Demonstrate the ability to handle situations that may require response adaptation according to customer response.
- Other activities as identified by the collections team. In addition to collections activities, the collector will be required to adhere to productivity and delinquency standards set by the management team.

**Desired Candidature**
- Excellent communication skills.
- Client Servicing background will be preferred.
- Minimum 2 years of experience in AR follow-up from Voice background
- Good knowledge of working from Excel.

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