Credit/collections Spec Ii

**Description**

**Credit/Collections Spec II**

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**

**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

**Job responsibilities**
- Provides feedback for policy and process improvement
- Assists with training team members
- Provides quarterly, monthly and weekly cash collections forecast.
- Joins calls to engage with Project Managers and customers to ensure timely dispute resolution
- Initiates collection process to ensure accounts receivables are being collected per contract payment terms. Engages other parties such as Project Managers and Directors, Business Development Managers and Directors as needed.
- Escalates overdue account balances per corporate collection policy engaging other parties, including legal, if necessary
- Researches and addresses any unapplied cash with the customers to resolve quickly.
- Encourages Sponsors to deduct their credit memos when paying their invoices.
- Generates and sends monthly account statements to customers including credit balance statements.
- Generates and distributes weekly and monthly Open AR Aging reports for multiple global locations.
- Analyzes monthly bad debt files based on corporate allowance for doubtful account policy for multi-global locations. Assist in review of historic trends in bad debt write-offs and analysis of methodology modifications.
- Pulls data requested by auditors for cash postings within deadlines requested.
- Reviews Sarbanes Oxley credit and collections compliance with supervisor quarterly and implement process changes to ensure compliance is maintained.
- Develops, maintains and enhances customer satisfaction.

**Qualifications**

**What we’re looking for**
- BS/BA in Business, Accounting, Finance or related field plus Accounts Receivable experience preferable within a CRO or service industry; or equivalent combination of education and Accounts Receivable experience.
- Proficiency with reading and understanding service based contracts preferred.
- Oracle Financial systems experience
- Strong attention to detail, accuracy, flexibility, organizational and interpersonal skills, team-oriented and strong analytical skills.
- Ability to work independently, understand, and carry out detailed instruction and the ability to organize and work concurrently on several projects, each with specific instructions that may differ from project to project.
- Ability to perform several tasks simultaneously to meet critical deadlines is necessary.
- Excellent written/oral communication and organizational skills

**Get to know Syneos Health**
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health

**Additional Information**:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for