Credit Collection Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

In continuation to creating exciting opportunities for learning and development, we are pleased to open up positions for R&R voice, Credit Specialty. The objective of creating this opportunity is to identify and develop talent to support business needs whenever required and to focus on specialized development. The selected candidates will take up the responsibility of supporting Research & Recovery along with FRP volumes. This position is responsible for assisting cardmembers/executors/law firms/internal reps reviewing cases related to but not 

Key Roles & Responsibilities: -

• Handling calls for Research & Recovery.

• Reviewing the accounts - OB dial for Apollo Program with utmost ownership.

• As R&R is vastly regulatory in nature, the candidate must have good analytical/absorbing skills.

• Completing Remediations within timelines.

• Supporting Credit volumes per business need.

• Managing stakeholders effectively as we deal with Outside agencies and Portfolio Managers.

• Must have the ability to make sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situation.

• Positive attitude and ability to work in flexible schedules as per business need.

• Active Participation in Process Improvement Projects.

Minimum Qualifications

• Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail
• Good oral and written communication skills in English
• Good listening and decision-making skills
• An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk

Preferred Qualifications:

• Preferred knowledge of Credit and Collections or Credit Specialty functions
• Basic proficiency in MS Office tools
• Strong verbal and written communication skills at all level

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.