Collections Associate

8 hours ago

Gurgaon, India Moody's Full time

Role:
**Responsibilities**:

- Record accurate details of disputes and queries that arise from unscripted collection calls for referral to the relevant internal departments and follow up as needed.
- Collect Withholding Tax Certificates to close out the partially open invoices.
- Send Dunning letters.
- Investigate all credit items from the assigned portfolio and submit to the relevant department. Reconciling the account and providing detailed explanation to the customer of the credit balance and offering them the correct recourse.
- Maintain accurate records in internal collections system of all communication with clients.
- Support internal adjustment process.
- Assist line manager with adhoc duties.
- Attend regular meetings with line manager to discuss assigned portfolio.
- Escalate difficult collections to line manager.
- 2 to 3 years of Experience in B2B Collections, preferable within a financial / corporate environment
- Knowledge of Power BI advantageous
- Knowledge of SAP advantageous
- Customer Services driven
- Willing to take ownership and pride in the process and the team’s deliverables, and motivated to provide a high level of service
- Strong interpersonal skills; ability to work well within a team atmosphere as a supportive, helpful team member
- Capable of managing and prioritizing high workload volumes
- Languages
- Fluency in English is essential
- Fluency in another European language would be advantageous

Finance (FIN)

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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