Collections Associate
4 days ago
Responsibilities:
- Record accurate details of disputes and queries that arise from collection calls for referral to the relevant internal departments and follow up as needed.
- Collect Withholding Tax Certificates to close out the partially open invoices
- Send Dunning letters
- Investigate all credit items from the assigned portfolio and submit to the relevant department
- Maintain accurate records in internal collections system of all communication with clients
- Support internal adjustment process
- Mentor New Hires or Bottom Performers
- Take team level initiatives to help drive and track KPIs
- Attend regular meetings with line manager to discuss assigned portfolio.
- Escalate difficult collections to line manager
Qualifications:
- Must be a French Language Expert
- 2 years of Experience in B2B Collections, preferable within a financial / corporate environment
- Customer Services driven.
- Willing to take ownership and pride in the process and the team’s deliverables, and motivated to provide a high level of service
- Strong interpersonal skills; ability to work well within a team atmosphere as a supportive, helpful team member
- Capable of managing and prioritizing high workload volumes
- Languages
- Fluency in English is essential
- Fluency in another European language would be advantageous
Finance (FIN)
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet
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