D2c Dispatch Executive

**About Soulflower**:
As a D2C Business we have grown for the past 2 decades, understanding the India consumer & offering them solutions.

We are in a HYPER GROWTH BUSINESS CYCLE and are inviting TOP TALENT with Growth Mindset to be part of our journey to creating history in the world of skin and haircare.

Soulflower is headquartered in Mumbai, Soulflower is a Farm2Face Brand, specializing in high efficacy, preservative-free, cruelty-free, aromatherapy, natural (ECO-CERT & ESG certified) face, skin, and hair care products.

In our mission to bring to you natural and potent ingredients in their purest form, our Farm to Face initiative came into existence; products sourced, harvested and delivered from a sustainable farm, straight to your skin and hair, without any chemicals or preservatives

This Vintage brand continues to serve over 3 Million direct customers & 100 plus corporates and growing.

Bestseller Brand in Skin Glow and hair Growth on Amazon, Blinkit, Instamart, Tira, Flipkart, Nykaa, Tira, etc currently available across India, USA, Singapore, UAE, Japan & UK. Retail Presence across India in Shoppers Stop, Lifestyle, Noble Chemist, Reliance Retail, Lulu, Apollo Pharmacy, Wellness Forever, Metro Cash & Carry, etc.

**Job Title: D2C Dispatch Executive**

**Location**: Marol, Mumbai
**Department**: Operations
**Reports To**: Operations Manager

**Location preferred**: Bandra to Borivali, Chembur to Ghatkopar, Powai, Bhandup

**Job Summary**:
**Key Responsibilities**:
**Order Management**:

- Oversee and execute the end-to-end order processing and dispatching for D2C orders placed through Soulflower's website and other marketplaces.
- Ensure accurate and timely order fulfillment, packing, and dispatch.
- Coordinate with the warehouse team to manage inventory levels and product availability.

**System Management**:

- Utilize Unicommerce to manage and track orders, inventory, and dispatch processes.
- Update and maintain accurate records of order statuses, returns, and exchanges.

**Shipping Coordination**:

- Liaise with shipping partners to ensure timely and cost-effective deliveries.
- Coordinate with couriers for pickups, ensuring timely dispatches.
- Monitor shipping statuses and address any delays or issues promptly.
- Handle customer queries related to order dispatch and delivery.

**Invoice and Shipment Reconciliation**:

- Check and verify courier invoices against shipments.
- Reconcile shipments with invoices to ensure accuracy and resolve discrepancies.
- Maintain detailed records of all dispatch-related financial transactions.

**Data Management and Reporting**:

- Use Excel to maintain records of daily dispatches, inventory, and order tracking.
- Generate daily, weekly, and monthly reports on order fulfillment and dispatch efficiency.
- Analyze data to identify areas for improvement in the dispatch process.

**Quality Control**:

- Ensure all orders are packed according to Soulflower's quality standards.
- Implement quality checks to minimize errors in order processing and dispatch.

**Collaboration**:

- Work closely with the Customer Service team to resolve order-related issues.
- Coordinate with the Marketing and Sales teams to ensure promotional orders and bulk orders are processed efficiently.

**Qualifications**:

- Minimum of a high school diploma or equivalent; a degree in logistics, supply chain management, or a related field is preferred.
- Proven experience in order dispatch or warehouse operations, preferably in a D2C or e-commerce environment.
- Proficiency in Unicommerce and Excel is mandatory.
- Strong organizational and time management skills.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and problem-solving abilities.

**Working Conditions**:

- Full-time position based in Marol, Mumbai.
- Time: 10 am to 7 pm, Wednesday to Monday

**What We Offer**:

- Competitive salary and benefits package. 4 LPA
- Opportunity to be a part of a growing and dynamic team.
- Employee discounts on Soulflower products.
- Professional development and growth opportunities.

**Job Types**: Full-time, Permanent

Application Question(s):

- Have you worked on Unicommerce & processed orders on your own?
- Are you immediate joiner?
- Are you animal lover?
- What is your current ctc?
- What is your expected ctc?
- Do you live close to Marol? (Within 30 to 45 mins)

Work Location: In person