Customer Success Executive

3 days ago

Mangalore, India Updapt CSR Private Limited Full time

**About Updapt CSR Private Limited (Updapt)**:
Updapt is an ESG Tech Company providing comprehensive SaaS-based ESG (Environmental, Social, and Governance) solutions to address the end-to-end sustainability needs of companies across the globe. With a Cloud-based easy-to-use platform hosting a variety of ESG data of 750+ ESG factors, the technology platform can support a wide spectrum of ESG analysis, monitoring, and reporting.

Our sustainability platform can digitize a firm’s entire ESG life cycle right from data recording to monitoring including Dashboards and Sustainability Reporting as per various Global Standards such as GRI, CDP, UN SDG, BRSR.

The firm is a brainchild of industry veterans who have worked at Leadership levels with firms such as Thomson Reuters, CRISIL Ratings, Bank of America, and EY. Our ESG experts have more than 150 years of combined experience and have analyzed 10000+ companies' ESG performances.

**Why Work with Us**:

- Shape up your career in the space of ESG & Sustainability which is in high demand in India and globally
- Experience and understand the various aspects of SaaS B2B Platform and ESG / Sustainability.
- Part of the Accenture Sustainability Value Accelerator Program
- Agile work environment promoting Creativity with Friendly Policies, Supportive Leaders

**Responsibilities**:

- Develop strong relationships with customers and understand their needs and goals.
- Ensure customer satisfaction by providing excellent service and support.
- Collaborate with internal teams to resolve customer issues and escalate as needed.
- Identify opportunities to upsell and cross-sell products and services to existing customers.
- Monitor customer usage and provide insights and recommendations to improve their experience.
- Conduct regular check-ins with customers to gather feedback and ensure their needs are being met.
- Manage and maintain customer data in our CRM system.
- Provide training and support to customers as needed.
- Stay up-to-date on industry trends and best practices related to customer success.
- Assist with client onboarding tasks working with various internal/external stakeholders.

**Requirements**:

- Proven experience as a Customer Success Executive or similar customer-facing role.
- Experience using CRM tools to manage customer data and interactions.
- Ability to handle customer inquiries and complaints with professionalism and empathy.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team
- Knowledge of MS Excel functions with formulas and Power UI.

**Salary**: ₹350,000.00 - ₹650,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)
- Health insurance

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