Customer Support Executive

3 days ago

Mangalore Karnataka, India M S SPORTSWEAR Full time

**Job Title**: Customer Support Executive - Dubai Customer Support
**Location**: Mangalore

**Job Type**: Full-Time
**Reporting to**: Business Development Manager

**Job Summary**:
We are looking for a proactive and customer-focused **Customer Support Executive** to handle inbound and outbound communication with Dubai-based clients. The role involves end-to-end order handling—from design coordination to dispatch—requiring close collaboration with internal departments and external customers to ensure a smooth, timely, and professional experience.

**Key Responsibilities**:
1. **Customer Communication and Coordination**
- Understand customer requirements and assist in placing accurate orders.
- Maintain strong relationships and ensure customer satisfaction throughout the process.

2. **Design Creation and Approval**
- Collaborate with customers to develop custom designs that match their preferences and brand requirements.
- Present design mockups or samples for customer and vendor approval.
- Coordinate with the internal design team to make revisions based on feedback and finalize designs.

3. **Order Management**
- Generate and manage invoices for customer orders.
- Ensure all order details (design, quantity, fabric, print type, etc.) are correctly documented.
- Coordinate with internal teams (Design, Fabric, Production, Dispatch) to execute orders without delays.

4. **Production and Delivery Follow-Up**
- Track the production status of ongoing orders.
- Provide regular updates to customers regarding order progress and expected delivery dates.
- Ensure the production team meets deadlines and delivery commitments.

5. **Payment and Dispatch**
- Confirm payment terms and status with customers before dispatch.
- Coordinate with the accounts team to ensure timely and accurate financial processing.
- Oversee the dispatch process, ensuring packaging, courier details, and documentation meet customer expectations.

**Requirements**:

- Minimum qualification: PUC / Graduate.
- 1-3 years of experience in telesales, customer handling, or order coordination.
- Excellent communication skills in English (Arabic is a plus).
- Ability to multitask and manage multiple customer accounts simultaneously.
- Proficient in MS Office, basic invoicing tools, and communication apps (WhatsApp, Gmail, etc.).
- Strong organizational skills and attention to detail.

**Preferred Attributes**:

- Experience working with Middle Eastern clients or in the garment/apparel sector.
- Strong follow-up and problem-solving ability.
- Team player who can coordinate well across departments.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Do you have prior experience handling international clients, especially from the Middle East?
- Do you have experience using Google Sheets, MS Excel, or any ERP/order management system?

**Experience**:

- tele sales/ customer service : 1 year (required)

**Language**:

- Malayalam (preferred)

Work Location: In person

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