Customer Support Executive

Role : Junior Analyst
- Designation : Junior Analyst
- Work Location: Mangalore
- Shift: 9 hours per day, with 3 shifts per day

**About Us**

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview:
Required Qualifications:

- Skills:

- Excellent typing skills and previous experience in call handling and customer service.
- Knowledge of keyboard shortcuts and efficient computer usage.
- Excellent verbal and written communication skills in English to document procedures clearly.
- Ability to think critically and troubleshoot effectively under pressure.
- Patience, empathy, and a positive attitude when dealing with customers.
- Willingness to learn, innovate, and take on challenges proactively

Key Responsibilities:

- Customer Interaction:

- Troubleshooting & Problem Solving:

- Collaboration:

- Work closely with other departments, such as Billing, SME Consult and QSP, to escalate and resolve complex issues.
- Feedback Loop: Collect and relay customer feedback to help improve our products and services. Maintain professionalism and accuracy in all communications.

Career Progression:
This role offers a clear path for career advancement:

- Analyst ➔ Senior Analyst ➔ Team Manager
- This job profile offers a comprehensive learning experience, blending QuickBooks accounting knowledge with customer service, preparing you for a successful career in accounting support and beyond.

Work Environment:

- Shifts: 9-hour shifts with no changes every month.
- The various shifts timings are: 17:30-02:30, 18:30-03:30, 22:00-07:00
- Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
- Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
- Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?
- Make an Immediate Impact: You'll play a key role in optimizing how data flows into QuickBooks, directly supporting smooth operations and informed decision-making.
- Grow Your Skills: This role offers hands-on experience with leading accounting tools like Transaction Pro and QuickBooks Desktop in a hosted Rightworks environment — highly valued in modern finance and tech-driven operations.
- Supportive Team Culture: We’re a collaborative and friendly team that values clear communication, efficiency, and knowledge sharing.
- Stable & Flexible Work Environment: Work in a structured environment with access to reliable tools and platforms, while enjoying flexibility and autonomy in your daily tasks.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as an Analyst

**Why Join Us?**
- ** Make an Immediate Impact**:You'll play a key role in optimizing how data flows into QuickBooks, directly supporting smooth operations and informed decision-making.
- **Grow Your Skills**: This role offers hands-on experience with leading accounting tools like Transaction Pro and QuickBooks Desktop in a hosted Rightworks environment — highly valued in modern finance and tech-driven operations.
- ** Supportive Team Culture**:We’re a collaborative and friendly team that values clear communication, efficiency, and knowledge sharing.
- **Stable & Flexible Work Environment**:Work in a structured environment with access to reliable tools and platforms, while enjoying flexibility and autonomy in your daily tasks.

If you are passionate about technology and enjoy helping others, we would love to have you on our team.