Guest Relations Associate

6 days ago

HSR Layout Bengaluru Karnataka, India Bricks and Milestones Full time

The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards.

**Key Responsibilities**:

- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively.
- Address and resolve guest complaints or concerns promptly and effectively.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Record guest preferences and feedback for future reference and service improvements.
- Ensure guest areas are clean, orderly, and well-presented at all times.
- Maintain accurate records of guest interactions
- Assist with VIP guest handling and special event coordination as needed.

**Qualifications**:

- High school diploma or equivalent; degree in Hospitality Management or related field is preferred.
- Proven experience in a customer service or front desk role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Friendly, outgoing personality with a passion for customer service.
- Ability to remain calm and professional under pressure.
- Proficient in using Microsoft Office
- Fluency in English

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front desk: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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