Transfer As a Service Administrator

Overview
- Transfer as a Service is an infrastructure used in SHS. It is a secure managed file transfer solution that streamlines the exchange of data between systems, employees, customers, and trading partners. We have customized GoAnywhere Managed File Transfer product to fit into our portfolio.

Task and Responsibilities:

- Develop any/all necessary services for the infrastructure framework
- Work closely and in partnership with various operational support teams, development teams, project managers, vendors, and internal clients
- Ensures developed services comply with established CERT governance rules, maturity, and monitoring.
- Act as last level of escalation on the technical services team for all system/middleware/data transfer issues and assist in incident resolution and problem management
- Collaborate with the development teams on the platform and provide recommendations and guidance on solutions
- Provide technical leadership and guidance on the use of data transfer services in the large-scale development of microservices
- Works within the team to develop and maintain service policies, procedures, and standards
- Manage, maintain, and monitor our Go Anywhere MFT Servers, Web Application Servers, Reverse Proxies, Web Application Firewall and Database Servers, Scheduled Tasks and Data Transfers (HTTPS, FTPS, SFTP, Open FT, Windows-based and Linux based)
- Share knowledge across the team regarding workarounds, resolutions, and solutions as well as new technologies
- Find, work out, test, check out consequences of workarounds, resolutions, and solutions
- Check, clarify, manage, test, implement and monitor change requests related to our systems or services provided by us (e.g. web server software)
- Identify and assess the current mode of operation and design and document the infrastructure and provide service improvement plans

Qualifications:

- Overall 6+ years’ experience in Cloud Technologies and recent 2 years particularly in GoAnywhere MFT Servers
- Bachelor's Degree in Computer Science or related field or equivalent experience.

Competences and Behaviors:

- Highly self-motivated with the ability to identify areas of focus and tackle new challenges with or without direction
- Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions
- Strong oral, written, and presentation abilities - able to convey risk to all levels of the business, from C-level executives to operations and development teams
- Strong business acumen with the ability to build business cases for technology initiatives and to effectively communicate the value proposition to non-technical stakeholders
- Demonstrated ability to work under pressure
- Ability to work within a dynamic and fast paced international environment
- Ability to build rapport with other team members and relevant teams
- Very good communications and negotiations skills
- Technically innovative, able to express technical and non-technical concepts in clear verbal and written English
- Very good skills to document complex concepts in a comprehensive, yet readable manner
- Encourages people to be open and share their views
- Ability to use own initiative to solve technical problems, considering a range of options that meet the needs of all stakeholders
- Takes responsibility for projects and strategic initiatives
- Demonstrate clear and measurable results through the development of KPIs, goals and milestones, delivery Focused
- Ambitious and competitive
- Drive innovation and best practice
- Strive for standardization and simplification in all aspects of work

Soft Skills Requirements
- Leadership (+)
- Collaboration & Customer Orientation (++)
- Intercultural Sensitivity (+)
- Value Orientation (+)
- Ability to multi-task and handle multiple assignments simultaneously, while focusing on delivery quality
- Ability to use initiative when needed
- Quick learner and efficient, ability to get into new technologies and architectures.
- Ability to work autonomously led by objectives
- Ability to work analytically
- Willingness to learn continuously
- Ability to communicate with various stakeholders (Service Provider, Application Management, Technical Management, Business Partners, Business)