Transfer Agency

**JOB DESCRIPTION**
 **Introductory market language**

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

**Job Summary**

As a Fund Servicing Specialist within our Transfer Agency, you will be responsible for delivering transfer agency operations, processing, resolving inquiries, and serving as the contact for escalations. This role provides an opportunity to manage meaningful relationships and deliver an outstanding experience to our customers.

**Responsibilities**:

- Process and validate tasks and investigate/resolve breaks in accordance with the established work practices and procedures
- Work with various internal transfer agency teams such as fund implementation group, trade processing, settlements, cash processing & account opening to process transactions and resolve any exceptions in a timely manner
- Respond to and resolve client inquiries in a timely manner
- Understand risk management with ability to manage issues and exceptions above materiality thresholds for resolution
- Ensure all day-to-day queries are handled within required timelines and escalate issues as necessary
- Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
- Actively involve in projects within the team

**Required qualifications, capabilities and skills**
- Subject matter expertise in Transfer agency, reconciliation, trades & settlements, KYC/AML or strong financial markets product knowledge
- Analytical and problem solving skills, including taking the initiative to drive change and enhance controls
- Self-starter and ability to learn quickly
- Oral and written communication and presentation skills, including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
- Relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
- Leadership with proven ability to manage by influence to promote change
- Proactive in identifying and escalating issues
- Bachelor’s degree or equivalent

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.